The Customer shall not be entitled to cancel a food meal order nor be eligible for any refund in case the Customer cancelled such order after the Vendor’s acceptance, unless the cancellation is a result of Talabat or the Vendor's default. For the avoidance of doubt food meal order means any order from a restaurant/coffee shop/ juice bar or pastry shop.

In the event Talabat is unable to deliver the food meal order to the Customer for reasons due to the Customer's act, failure to act, default, omission, and/ or negligence, Talabat reserves the right to cancel the order without any refund to the Customer.

If the Customer is eligible for a refund for a cancelled order subject to the provisions of this T&Cs, the order value paid by the customer will be refunded to the customer's Talabat Credit, unless the customer requests otherwise, and in the latter case, the refund will be made only to the original payment method used for making the order.

It can take anywhere from 7 - 14 business days (or even up to 30 days for overseas banks) for your refund to be processed and reflected in your bank account, in consideration of the time and procedures required from Talabat and/ or the Credit Card Company and/ or the Bank.

For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in the UAE. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.